Best Practice Business Advisor Damien Battersby: IT support and cyber-security specialist
Proactive IT Solutions have been providing IT services to our business for many years. we have found them to be very knowledgeable, helpful & quickly attend to any concerns we have. – Trish Edwards, PhysioSpot
Areas of Expertise
Risk Management
Systems and Technology
Damien Battersby: Proactive IT Solutions
IT Support and Cyber Security Specialist
Damien Battersby is founder and managing director of Proactive IT Solutions, an IT company focused on helping business owners improve their bottom line through best practice technology. Over the past 15 years, Damien has worked with hundreds of small and medium business owners helping them get the best from their business through better technology.
By focusing on the business strategy and taking a proactive approach, Damien offers more to his clients, maximizing their business performance through their IT systems. His clients enjoy less downtime, higher returns on technology investments and more profits.
Along with technology, Damien is also passionate about business and particularly what he calls ‘Client Experience’. The theory behind this is that by focusing on delivering a consistently awesome client experience, you will have more loyal clients who spend more and never question your pricing. This of course translates to a better bottom line. Damien believes that by choosing the right technology, maximizing client experience can be systemized enabling a repeatable best practice “Client Experience”.
What clients are saying
Damien Battersby in the Blog
What is your mobile phone sharing without your knowledge?
Approx time to read: 4 minutes (but allow longer as you'll be running to your mobile phone to check your apps. ) Key Take Aways: Many SMART Phone apps ask for permission to access data they don't need. If an app is free, you may be the product so take...
Cyber security is an ongoing process, not a product
Approx time to read: 6 minutes (includes 4 minute video) Key Take Aways: Simple 3 step guide to protecting your business from cybercrime includes a 4 minute "How to" video guide. Includes several case studies showing why sme businesses need to be very...
Email Protection Could Have Saved Melbourne Family’s Home
Approx time to read: 3 minutes Key Take Aways: Online fraud can be as simple as hacking into a change of password email. (In this case from the conveyancer managing the settlement of a house sale.) Two factor authentication (2FA) is an easy way to add an...
Business Risk and the internet – beyond cybercrime – the panel Q&A
A summary and highlights from a Synergy48 Group Knowledge Sharing Dinner panel discussion on 13 August 2018 between a commercial lawyer, an insurance advisor, an IT security expert and a digital marketing specialist, discussing the reality of doing business in the...
The real risks of business and the internet: beyond cybercrime – the panel
On Tuesday 14th August 2018 a group of 28 business owners met over dinner with an expert panel comprising a commercial lawyer, an insurance advisor, an IT security expert and a digital marketing specialist, to discuss the reality of doing business in the...
The real risks of business and the internet: beyond cybercrime – best practice checklists
Every month Synergy48 Group members invite a select group of 20 clients to attend a Knowledge Sharing Dinner with a panel of 4 business specialists from different professions to discuss a different business issue. As part of the agenda the panelists participate in a Q...
Free VPNs sell your privacy for profit
Approx time to read: 2min 30 secs Key Take Aways: Benefits of using a VPN include security, privacy and anonymity. Using a VPN makes it difficult for anyone to identify and track what you do on the internet. Free VPN services have overwhelmingly proven to...
One Click Could Cost You 30K
Approx time to read: 3 - 4 minutes. Key Take Aways: There's been a huge jump in phishing emails focusing on big cloud applications like Office 365, Google Apps and Dropbox. Hackers intercepting your emails can have real consequences, like receiving an...
How to sniff out a cyber security breach and what to do next
Approx time to read: 3 - 4 minutes Key Take Aways: it’s not always obvious when you’ve had a security breach, and hackers can do a lot of damage before you even realise you’ve got a problem. Includes tips to recognise when you may have had a security...
How To Protect Your Business from CyberCrime
Be very careful when opening up emails, as many cyber attacks come in via cleverly disguised emails. Synergy48 Business Advisor Damien Battersby from Proactive IT Solutions explains: Why you need to be prepared for the new Notifiable Data Breach scheme...