“Approach Each Customer With The Idea Of Helping Him Or Her To Solve A Problem Or Achieve A Goal, Not Of Selling A Product Or Service.” – Brian Tracy

Best Practice Customer Relationships and Sales in the Blog

Benchmarking Best Practice Customer Service

This post is one in a series designed to help SME businesses benchmark their business and create a best practice business improvement plan across all of their business processes.  You can find the links to the full series here.   According to the Customer 2020 Report,...

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Benchmarking Best Practice Customer Feedback

This post is one in a series designed to help SME businesses benchmark their business and create a best practice business improvement plan across all of their business processes.  You can find the links to the full series here.     Companies that listen to their...

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Benchmarking Best Practice Customer Communication

This post is one in a series designed to help SME businesses benchmark their business and create a best practice business improvement plan across all of their business processes.  You can find the links to the full series here.   Today’s customers expect personalised,...

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Want great connections? Tell great stories

Do you want to know the secret to connecting with clients, with people, making connections, making sales?  It’s easy really, just be you.  The number one sales tool that you have in your kit bag of all your experiences and techniques is you, your authentic...

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