Synergy48 Group Walking the Talk – Professional Excellence
We believe every client deserves our best and we will set the standard in service delivery, through a commitment to excellence, innovation, ongoing learning and continuous improvement.
At Synergy48 we believe that brand values are something that should drive every decision and every action, not simply be something you put on your website, talk about or pay lip service to.
Every Synergy48 Group member commits to doing business in line with our shared values throughout their membership.
These are the things we do to support our shared commitment to professional excellence.
Through our partnership with the online customer feedback system Jago all S48 members receive access to a customisable online customer feedback system as a part of their membership, providing ongoing insights into how their customers see their business. You can find out more about Jago at https://getjago.com
Before becoming a member every candidate surveys their clients from the past 12 months to demonstrate their standards of professional excellence and to demonstrate their commitment to our shared values. We do not accept membership applications from candidates who are unwilling to survey their clients or who fail to meet our minimum standards in their survey results. See the FAQ below for more information about how the survey process works.
Throughout their time with Synergy48 Group all members implement and maintain best practice customer feedback strategies in line with their industry or profession. (Find out how in the FAQ below)
Our monthly meeting process supports innovation, ongoing learning and continuous improvement for all members.
Members are encouraged to provide each other with ideas, feedback and opportunities for improvement as part of our member relationship processes.
Members are encouraged to provide each other with feedback and opportunities for improvement as part of all referral relationships and strategic partnerships to ensure the best possible outcomes for clients and to continuously learn and improve for the future.
We regularly seek feedback from members and continuously seek ways to improve as part our Synergy48 commitment to professional excellence.
- We seek feedback from all guests at Knowledge Sharing Dinners and include the members who invited them in the feedback loop.
Our latest customer feedback results (live feed)
Frequently asked questions about the Synergy48 Group Quality Control and Customer Feedback Process
How does the initial quality control process work?
As part of the Synergy48 Group membership process, potential members go through a provisional membership process.
During this time they are given access to their own customer feedback system through our partnership with Jago.
Any candidate who fails to meet our high standards in this initial review process is automatically excluded from membership.
Following acceptance, all members continue to survey their clients on an ongoing basis in line with best practice for their industry. It’s easy to post glowing testimonials from your mates on your website and sweep bad feedback under the carpet. That is not acceptable in Synergy48 Group where the reputation of every member depends on the actions of every other member and the measurable outcomes for every client depend on the professional excellence of every specialist.
That’s why you can have confidence that you are dealing with quality professionals who have been thoroughly vetted to ensure that you will receive the best possible service, support and advice, no exceptions.
How the ongoing customer feedback process works
Once you have met our initial professional excellence standards we expect all members to implement and maintain an ongoing customer feedback process in line with best practice for their industry.
Business who deliver ongoing regular services (e.g. bookkeepers) have very different customer feedback requirements than businesses that deliver once only large projects.
Members can continue to use the Synergy48 Group Customer Thermometer system, tweaked to meet their business needs OR to use their own system if they already have one in place.
If you don’t have a customer feedback process in place one of our facilitators will work with you to implement a system that works for you and your clients. The use of the Customer Thermometer system is an option depending on your business requirements. If you want to use the Synergy48 Group Customer Thermometer and you are sending ou a large number of surveys every month there may be a small additional charge for use of the system.
One-time visitors and potential members welcome
If you are business coach, consultant, advisor, specialist or service provider whose products or services add real value to the SME community, and you share our core values of professional excellence, integrity, collaboration and business for good we'd love to meet you. The first step is to say hello so we can decide together whether there could be a fit. Then we invite you to be our guest at a meeting and get to know us. We welcome once only visitors as well as potential members.
There is no charge and no obligation!
Your first S48 Group meeting is on us! There is no charge, and no obligation. Our primary objective is to ensure that both you and our members enjoy and receive real value from your visit.
Following your visit you'll have the opportunity to reflect on whether you think Synergy48 membership could be right for you and your business. We're not right for everyone. Around 1 in 3 visitors go on to apply for membership, 95% say they got real value from their visit.
If you liked what you've seen so far... the next step is a 3 month provisional membership experience. So you can get to know us and we can get to know you.
At the end of that time, if you've participated fully and met our quality control criteria, it's most likely that you'll be invited to join a group. All memberships are approved by members based on professional standards and shared values.
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HINT: You may find the answer you're looking for in the FAQ