Customer relationships includes sales but it doesn’t start or end there…

Best practice customer relationship processes includes:

  • ongoing communication with your clients and customers to ensure a lifetime of repeat sales, testimonials and referrals.
  • an effective customer feedback process
  • an effective customer service and support system
  • an effective reputation management system

What are the benchmarks of best practice customer relationships and sales?

We have a clearly documented and effective sales process. We have a high conversion of target client leads that generates the business that we need. Review the checklist to see how your business stacks up

We have a clearly documented customer communication system and we stay in touch with all leads and clients at optimum times based on their preferred communication channels, preferences, goals and interests, and stages in the buying cycle. Review the checklist to see how your business stacks up

We have a clearly documented customer feedback process which provides valuable customer feedback, informs our product and service development and generates a steady stream of testimonials and referrals for our business. Review the checklist to see how your business stacks up

We have a clearly documented customer-centric customer service and support process which ensures the highest standards of customer satisfaction and retention. Review the checklist to see how your business stacks up

Our Customer Relationship system includes a clearly documented reputation management process which ensures that our brand profile and reputation are fully protected. Review the checklist to see how your business stacks up

Next Steps

Rate your business against all of the elements of a best practice business

Find a Synergy48 best practice customer relationships advisor to help you implement best practice customer relationships and sales in your business

Read about other best practice business benchmarks

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